Should you not be satisfied with your order, you have 30 days from the date of delivery to return this for for an exchange, full refund or gift voucher credit as long as the product is in a resalable condition.

Please note: All custom products i.e. Instagram stickers cannot be returned.

All exchanges are at the customers expense, we highly advise using a trackable service when sending your return back to us.

Read our full returns policy here

At SAITOWORKS® we are constantly striving to deliver a better service to our customers. By partnering with Klarna & Afterpay we can now offer all UK customers the option to 'Buy Now, Pay Later' or 'Pay in 3 Instalments' with 0% interest and no fees (UK). (Only applicable to UK orders over £35).

Please note: Klarna and Afterpay is available for pre-order items when purchased upfront.

In the event that a SAITOWORKS® product fails due to a manufacturing defect, it may be replaced or repaired at the discretion of our team. Please note that replacements are made subject to stock availability and we reserve the right to offer a full refund in lieu of any faulty items under warranty.

We offer free shipping to mainland UK addresses when you spend over £100.00.

For orders below this £100.00 threshold, we offer the following delivery option:

Royal Mail 48 £4.95 – estimated processing and shipping time of
2-3 working days. Please note that delivery times may vary depending on shipping location and during our busier periods.

“Working days” are taken to mean Monday – Friday so orders placed after 11am on a Friday will not be dispatched until the following Monday. UK bank holidays are not included for the purpose of “working days”.

You can read our full delivery FAQs here.

We currently ship to most countries that our courier(s) ship to. We only use services from Royal Mail, DHL & FedEx depending on your final location.

We offer the following delivery options:

USA & CANADA
Delivery from £11.95 | 7-14 Days*

EUROPE
Delivery from £8.50 | 7-10  Days*

AUSTRALIA & NZ
Delivery from £11.95 | 15-25 Days*

JAPAN
Delivery from £11.95 | 15-25 Days*

*Business Days are taken to mean Monday – Friday.

CUSTOM CHARGES / VAT
All orders shipped outside of the UK will be liable for customs charges at your local rate, these will be payable by you upon receipt of the goods.

We provide tracking numbers on all orders once fulfilled and dispatched by our warehouse team. These can be used to follow the progress of your delivery and in some cases to change address or delivery details if required. Please see below for links to track and manage your parcel with our respective couriers:

Royal Mail: https://www.royalmail.com/track-your-item

DHL: https://www.dhl.com/gb-en/home/tracking.html?locale=true

*If you need to change the delivery address on your shipment please use the DHL app or manage the shipment online with Royal Mail. Unfortunately, our Support team is unable to amend shipping addresses or make any other changes to your order once placed.*

We are unable to issue replacements for errors caused by the improper installation or use of our products.

Please ensure you have read through our sticker installation guide found here.