Delivery
Customer notice: Please allow for significant international shipping delays and increased shipping costs as a result of the ongoing COVID-19 situation. Current delivery estimates are up to 20 working days to Europe and 30 working days to the Rest of the World (this excludes FedEx Express services to the US which are largely unaffected). Please do not place an order if you are unable to wait. We politely ask you to wait until at least 7 working days past your latest delivery estimate before contacting us regarding a late delivery. We appreciate your patience, thank you.
Order delivery estimates
United Kingdom
All UK orders are sent via Royal Mail 24, which has a delivery estimate of 1-3 working days after dispatch.
European Union
For orders within the European Union, delivery is estimated at 7-10 working days after dispatch.
Rest of the world
For orders outside of the European Union, we estimate 10-15 working days after dispatch for delivery, although this may be longer depending on your location and possible customs delays.
US (FedEx Only)
FedEx express services to the US are estimated at 3-5 working days after dispatch.
Is your order late? We kindly ask that you wait a couple of days past the latest estimated delivery date before contacting us regarding a late order, as in most cases it’ll be a slight courier delay and the order will actually arrive. If it has been a few days past the latest delivery estimate, please get in touch and we will look into it for you.
Shipping charges
All shipping charges are calculated based upon the size and weight of items in your order, so will vary.
UK – Delivery starts from £1.19 or FREE when you spend over £75
European Union – Delivery starts from £8.50
Rest of the World – Delivery starts from £11.95
Dispatch TImes
We aim to dispatch orders within 2 working days of the order being received, however please be aware that this may not be possible during extremely busy periods.
Please note that orders are not processed over the weekend, all orders from Friday onwards will be dispatched from Monday. We are also closed for UK bank holidays.
CUSTOMS CHARGES/VAT
All orders shipped outside of the UK will be liable for customs charges at your local rate, these will be payable by you upon receipt of the goods.
European Union Update
As the United Kindom is no longer part of the European Union, all orders made after 1st January 2021 will be subject to import VAT at your local rate, this will be payable by you upon receipt of the goods. These are fees charged by your country’s customs agency and postal service. Unfortunately, we have no control over this.
We will update our website should there be any changes to EU VAT regulations and our policy.