Finesse Points are part of a our loyalty scheme, every £1 you spend saves you money off your following order, or you can simply save up your Finesse Points for something bigger in the future, maybe free if you save up enough! 

In simple terms, for every £1 GBP you spend you receive 10 Finesse Points. When you redeem your Finesse Points, 100 points is equal to £1 GBP discount off your next order.

Finesse Points can ONLY be redeemed via the checkout.

We aim to dispatch orders within 2 working days of the order being received, however please be aware that this may not be possible during extremely busy periods.

Please note that orders are not processed over the weekend, all orders from Friday onwards will be dispatched from Monday. We are also closed for UK bank holidays.

UK – All UK orders are sent via Royal Mail 24, which has a delivery estimate of 1-3 working days after dispatch.

European Union – For orders within the European Union, delivery is estimated at 7-10 working days after dispatch.

Rest of the World – For orders outside of the European Union, we estimate 10-15 working days after dispatch for delivery, although this may be longer depending on your location and possible customs delays. We are not responsible for any customs fees due (if applicable).

Is your order late? We kindly ask that you wait a couple of days past the latest estimated delivery date before contacting us regarding a late order, as in most cases it’ll be a slight courier delay and the order will actually arrive. If it has been a few days past the latest delivery estimate, please get in touch and we will look into it for you. 

Yes, we ship worldwide!* Please note, we are not responsible for any customs fees incurred (if applicable).

*Certain exclusions may apply

Not all of our shipping services carry a tracking number. If your delivery is fully tracked then the tracking details will be included in your dispatch email confirmation. If you believe you should’ve received a tracking number but haven’t been sent one, please contact us.

Take a deep breath and relax. Pop us a message telling us what the issue is, and we’ll do our upmost to help you out.

It’s likely expired, however if you think it should be valid please contact us. Please note that the majority of discount codes (including club discounts) apply to stickers/decals only.

As the United Kindom is no longer part of the European Union, all orders made after 1st January 2021 will be subject to import VAT at your local rate. This will be payable by you upon receipt of the goods. These are fees charged by your country’s customs agency and postal service. Unfortunately, we have no say in this.

Looking forward, the EU are introducing a new electronic VAT system from 1st July 2021 which we hope will allow us to register in the EU and pay the VAT on behalf of our customers. We will update our website should there be any changes to EU VAT regulations and our policy. 

We aim to respond to all emails within a 48 hour period of being received, this is extended to 72 hours during seasonal periods due to the increased volume of customers.

Where is my order? Can I get an update please?

A common and fair questions to reach out and ask, please be aware that all UK domestic post is not a tracked service, so we cannot provide you with an exact location, only once the item has arrived and been scanned to prove a successful delivery. We can provide a reference number which can be shown to your most local Royal Mail depot and they may be able to source it’s whereabouts.

For domestic post, we offer a 1-3 working days service and in most cases, most times of the year has a 99% success rate, in normal off-seasonal periods of the year, we ask that you allow a minimum of 5-7 working days before reaching out to us, during seasonal periods (Most notably Christmas) this is extended to 10 working days due to the sheer volume of post that Royal Mail needs to process.

UPDATE:

Due to the recent and on-going strikes, backlogs and Christmas rush, please check your emails and check the date of your dispatch email (NOT when your order was placed). Please allow 14 working days from the dispatch email before reaching out to us for an update, this is currently a nationwide crisis and is out of our control. 

For further information regarding your order, please see your refund / returns policy.

We accept most major Credit/Debit Cards, PayPal and Klarna. We’re unable to accept Jelly Beans, IOU’s or other forms of payment at this time, but who knows – maybe we’ll be accepting Cryptocurrency soon.

SaitoWorks takes your online safety and data seriously. Our site is 100% secured by an SSL certificate encrypted with the latest security, so your personal information is safe. A lock icon will be shown at the top of the website next to the URL to indicate the connection is secure. We also don’t store any of your payment information, this is all handled by our payment gateway Stripe, who are one of the best in the business. Further details around our usage of data can be found in our Privacy Policy.

We only use premium quality automotive-grade polymeric vinyl for all of our decals, applied correctly this has an outdoor life span of 5-7 years. Our printed stickers are produced at the highest print quality and have a UV-resistant top coating.

Nope, with a bit of patience and know-how anyone can do it! Decal install instructions are available here and sunstrip instructions are available here. Please note that we’re unable to issue replacements or refunds for errors caused by the improper installation of the product, so if you’re unsure please seek professional installation or get in touch and we will do our best to guide you through the process.

We do not currently offer this service.

We do not currently offer this service.