Please read our FAQ’s before sending us a message.

General Questions

Q: What does SaitoWorks mean?

A: Above all else, we’re a brand for likeminded enthusiasts with a passion for all things automotive! The SaitoWorks name itself has multiple influences – ‘Saito’ is a common Japanese surname (and it’s also the last name of the legendary Japanese professional drifter, Daigo Saito). ‘Works’ means something that has been produced or accomplished through the effort of a person – something us car enthusiasts can all relate to. The katakana writing translates as ‘finesse’, the art of displaying impressive delicacy and skill. Not only is this fitting for the drifting world, we feel as though it reflects everything we do.

Q: Why shop at SaitoWorks?

A: Because our designs are awesome, why else? On a serious note, we have a shop full of genuinely unique JDM and automotive vinyl stickers that you will not find anywhere else. Unlike others, our designs are made to order and created using the highest quality 5-7 year life outdoor vinyl. We’re also petrol heads with a genuine passion for what we do, so if an issue arises with your order, you know we’ll go the extra mile.

Q: I’ve seen car stickers cheaper on eBay, what gives?

A: No doubt you have! eBay is filled with  sellers listing the same generic designs, using the lowest quality (often indoor) vinyl, and utilising economies of scale to make as much money as possible. We do things differently. We offer genuinely unique designs that you won’t find anywhere else, made to order with care using the highest quality polymeric 5-7 year life outdoor vinyl, all wrapped up in a hassle-free, customer focussed experience.

Payment Questions

Q: What payment methods are accepted?

A: We accept Paypal and all major Credit/Debit Cards. We’re unable to accept other forms of payment at this time, but who knows – maybe we’ll be accepting Cryptocurrency soon.

Q: How secure is your site? Is my data protected?

A: SaitoWorks takes your safety seriously. Our site is 100% secured by a SSL Certificate encrypted with 128-bit security so your personal information is safe, a lock icon will be shown at the top of the website next to the URL to indicate the connection is secure. We don’t store any of your credit/debit card information, this is handled by our payment gateway SagePay, who are one of the best in the business.

Order/Shipping Questions

Q: How long will it take for my order to be dispatched?

A: Most orders are dispatched within 24 hours of the order being received. Orders that require special processing such as custom designs (excluding custom socials, letterings etc) will take around 2-4 working days. If there are any unforeseen delays with your order, we will inform you as soon as possible.

Please note that orders are not processed over the weekend, any weekend orders will be processed on Monday morning.

Q: How long will my order take to arrive?

A: UK – All UK orders are sent via Royal Mail First Class, which has a delivery estimate of 1-2 business days.

European Union – For orders within the European Union, delivery is estimated at 3-5 working days.

Rest of the World – For orders outside of the European Union, we estimate 7-15 working days for delivery, depending on your location and customs.

Please note – these are not tracked postal services and thus we cannot provide you with a tracking number. If you require your order quicker than the delivery estimate, please get in touch prior to ordering as we may be able to help.

Q: Do you ship worldwide?

A: Yes, we ship worldwide!* Please note, we are not responsible for any customs fees incurred (if applicable).

*Certain exclusions may apply

Q: How do I keep track of my order(s)?

A: To keep track of your order status, you need to make sure to register an account with us during your checkout. Please then log into your account on our website and you will be able to check the status, and other relevant information related to your order(s).

Q: Help! There is a problem with my order!

A: Take a deep breath. Pop us an email, tell us what the issue is, and we’ll help you out.

Product Questions

Q: What are your stickers made of?

A: We only use premium quality polymeric vinyl for all of our graphics, applied correctly this has an outdoor life span of 5-7 years.

Q: Is it hard to apply the vinyl correctly?

A: Nope, anyone can do it! Instructions are available here.

Q: Are you able to make custom stickers or offer bespoke branding?

A: Yes, we are able to make custom stickers – please see our custom stickers page. If you have an idea and you would like us to work on a design, please get in touch with us.

If the above Questions & Answers don’t answer your query, then please use the Contact Us page or e-mail us at Sales@SaitoWorks.com