Frequently Asked Questions しつもん

Please read our FAQ’s before sending us a message.

What does SaitoWorks mean?

Above all else, we’re a brand for likeminded enthusiasts with a passion for all things automotive! The SaitoWorks name itself has multiple influences – ‘Saito’ is a common Japanese surname (and it’s also the last name of the legendary Japanese professional drifter, Daigo Saito). ‘Works’ means something that has been produced or accomplished through the effort of a person – something us car enthusiasts can all relate to. The katakana writing translates as ‘finesse’, the art of displaying impressive delicacy and skill. Not only is this fitting for the drifting world, we feel as though it reflects everything we do.

Why shop at SaitoWorks?

Because our products are awesome, why else? On a serious note, we have a store full of genuinely unique JDM inspired gear, much of which you will not find anywhere else, all made with the highest quality in mind. We’re also petrol heads with a genuine passion for what we do, so if an issue arises with your order, you know we’ll go the extra mile.

I've seen JDM stickers cheaper elsewhere, what gives?

No doubt you have! Certain marketplaces are filled with sellers listing the same generic designs, using the lowest quality materials. We do things differently. We offer genuinely unique designs that you won’t find anywhere else, made to order with care using the highest quality polymeric 5-7 year life outdoor vinyl, all wrapped up in a hassle-free, customer focused experience.

Are your Japanese translations correct?

Absolutely, we have contacts out in Japan who provide us with translations.

Do you offer sponsorship?

We do not offer sponsorship at this time. We receive many requests of this nature every week so please don’t be offended if you reach out to us asking for sponsorship and we don’t reply. We are working on an affiliate programme and will communicate this when the time comes.

How long will it take for my order to be dispatched?

We aim to dispatch orders within 48 hours of the order being received, however please be aware that this may not be possible during extremely busy periods.

Please note that orders are not processed over the weekend, all orders from Friday onwards will be dispatched from Monday. We are also closed for UK bank holidays.

How long will it take my order to arrive?

UK – All UK orders are sent via Royal Mail 24, which has a delivery estimate of 1-3 working days after dispatch.

European Union – For orders within the European Union, delivery is estimated at 7-10 working days after dispatch.

Rest of the World – For orders outside of the European Union, we estimate 10-15 working days after dispatch for delivery, although this may be longer depending on your location and possible customs delays. We are not responsible for any customs fees due (if applicable).

Is your order late? We kindly ask that you wait a couple of days past the latest estimated delivery date before contacting us regarding a late order, as in most cases it’ll be a slight courier delay and the order will actually arrive. If it has been a few days past the latest delivery estimate, please get in touch and we will look into it for you. 

Do you ship worldwide?

Yes, we ship worldwide!* Please note, we are not responsible for any customs fees incurred (if applicable).

*Certain exclusions may apply
Can I get a tracking number?

Not all of our shipping services carry a tracking number. If your delivery is fully tracked then the tracking details will be included in your dispatch email confirmation. If you believe you should’ve received a tracking number but haven’t been sent one, please contact us.

Help! There is a problem with my order!

Take a deep breath and relax. Pop us a message telling us what the issue is, and we’ll do our upmost to help you out.

My coupon code doesn't work!

It’s likely expired, however if you think it should be valid please contact usPlease note: the majority of discount codes (including club discounts) apply to stickers only.

I live in the EU, will I have to pay import tax?

As the United Kindom is no longer part of the European Union, all orders made after 1st January 2021 will be subject to import VAT at your local rate. This will be payable by you upon receipt of the goods. These are fees charged by your country’s customs agency and postal service. Unfortunately, we have no say in this.

Looking forward, the EU are introducing a new electronic VAT system from 1st July 2021 which we hope will allow us to register in the EU and pay the VAT on behalf of our customers. We will update our website should there be any changes to EU VAT regulations and our policy. 

What payment methods are accepted?

We accept most major Credit/Debit Cards, PayPal and Klarna. We’re unable to accept Jelly Beans, IOU’s or other forms of payment at this time, but who knows – maybe we’ll be accepting Cryptocurrency soon.

How secure is your site? Is my data protected?

SaitoWorks takes your online safety and data seriously. Our site is 100% secured by an SSL certificate encrypted with the latest security, so your personal information is safe. A lock icon will be shown at the top of the website next to the URL to indicate the connection is secure. We also don’t store any of your payment information, this is all handled by our payment gateway SagePay, who are one of the best in the business. Further details around our usage of data can be found in our Privacy Policy.

What are your stickers made of?

We only use premium quality automotive-grade polymeric vinyl for all of our decals, applied correctly this has an outdoor life span of 5-7 years. Our printed stickers are produced at the highest print quality and have a UV-resistant top coating.

Is it hard to apply decals correctly?

Nope, with a bit of patience and know-how anyone can do it! Decal install instructions are available here and sunstrip instructions are available here. Please note that we’re unable to issue replacements or refunds for errors caused by the improper installation of the product, so if you’re unsure please seek professional installation or get in touch and we will do our best to guide you through the process.

Can you design/install custom liveries?

We do not currently offer this service.

Are you able to make custom stickers?

We do not currently offer this service.

If the above Questions & Answers don’t answer your query, then please use the Contact Us page or e-mail us at hello@saitoworks.com