Please read our FAQ’s before sending us a message.

General Questions

Q: What does SaitoWorks mean?

A: Above all else, we’re a brand for likeminded enthusiasts with a passion for all things automotive! The SaitoWorks name itself has multiple influences – ‘Saito’ is a common Japanese surname (and it’s also the last name of the legendary Japanese professional drifter, Daigo Saito). ‘Works’ means something that has been produced or accomplished through the effort of a person – something us car enthusiasts can all relate to. The katakana writing translates as ‘finesse’, the art of displaying impressive delicacy and skill. Not only is this fitting for the drifting world, we feel as though it reflects everything we do.

Q: Why shop at SaitoWorks?

A: Because our products are awesome, why else? On a serious note, we have a store full of genuinely unique JDM inspired gear, much of which you will not find anywhere else, all made with the highest quality in mind. We’re also petrol heads with a genuine passion for what we do, so if an issue arises with your order, you know we’ll go the extra mile.

Q: I’ve seen JDM stickers cheaper elsewhere, what gives?

A: No doubt you have! Certain marketplaces are filled with sellers listing the same generic designs, using the lowest quality materials. We do things differently. We offer genuinely unique designs that you won’t find anywhere else, made to order with care using the highest quality polymeric 5-7 year life outdoor vinyl, all wrapped up in a hassle-free, customer focussed experience.

Q: Are your Japanese translations correct?

A: Absolutely, we have contacts out in Japan who provide us with translations.

Q: Do you offer sponsorship?

A: We do not offer sponsorship at this time.

Payment Questions

Q: What payment methods are accepted?

A: We accept Paypal and most major Credit/Debit Cards. We’re unable to accept Jelly Beans, IOU’s or other forms of payment at this time, but who knows – maybe we’ll be accepting Cryptocurrency soon.

Q: How secure is your site? Is my data protected?

A: SaitoWorks takes your online safety and data seriously. Our site is 100% secured by an SSL certificate encrypted with the latest security, so your personal information is safe. A lock icon will be shown at the top of the website next to the URL to indicate the connection is secure. We also don’t store any of your payment information, this is all handled by our payment gateway SagePay, who are one of the best in the business.

Order/Shipping Questions

Q: How long will it take for my order to be dispatched?

A: We aim to dispatch orders within 48 hours of the order being received, however please be aware that this may not be possible during extremely busy periods.

Please note that orders are not processed over the weekend, all orders from Friday onwards will be dispatched from Monday. We are also closed for UK bank holidays.

Q: How long will my order take to arrive?

A: UK – All UK orders are sent via Royal Mail First Class, which has a delivery estimate of 1-3 working days after dispatch.

European Union – For orders within the European Union, delivery is estimated at 7-10 working days after dispatch.

Rest of the World – For orders outside of the European Union, we estimate 10-15 working days after dispatch for delivery, although this may be longer depending on your location and possible customs delays. We are not responsible for any customs fees due (if applicable).

Is your order late? We kindly ask that you wait a couple of days past the latest estimated delivery date before contacting us regarding a late order, as in most cases it’ll be a slight courier delay and the order will actually arrive. If it has been a few days past the latest delivery estimate, please get in touch and we will look into it for you. Please note – if you choose standard shipping we cannot provide you with an end-to-end tracking number, if you require a comprehensive tracking number and a faster delivery service please consider upgrading to one of our express options at checkout. 

Q: Do you ship worldwide?

A: Yes, we ship worldwide!* Please note, we are not responsible for any customs fees incurred (if applicable).

*Certain exclusions may apply

Q: Can I get a tracking number?

A: If you choose standard shipping we cannot provide you with an end-to-end tracking number, if you require a comprehensive tracking number and a faster delivery service please consider upgrading to one of our express options at checkout. If your delivery is tracked the tracking details will be included in the dispatch email confirmation.

Q: Help! There is a problem with my order!

A: Take a deep breath and relax. Pop us an email telling us what the issue is, and we’ll do our upmost to help you out.

Q: My coupon code doesn't work!

A: It’s likely expired, however if you think it should be valid please contact us. Please note: the majority of discount codes (including club discounts) apply to stickers only.

Product Questions

Q: What are your stickers made of?

A: We only use premium quality automotive-grade polymeric vinyl for all of our die-cut decals, applied correctly this has an outdoor life span of 5-7 years. Our printed stickers are produced at the highest print quality and have a UV-resistant top coating.

Q: Is it hard to apply decals correctly?

A: Nope, anyone can do it! Instructions are available here. Regrettably we’re unable to issue replacements or refunds for errors caused by the improper installation or use of the product, so if you’re unsure please get in touch and we will do our best to guide you through the process.

Q: Can you design/install custom liveries?

A: Unfortunately we are no longer offering this service.

Q: Are you able to make custom stickers?

A: Unfortunately we are no longer offering this service.

If the above Questions & Answers don’t answer your query, then please use the Contact Us page or e-mail us at hello@saitoworks.com